Returns & exchange
All products purchased from www.makofficial.com can be exchanged within 7 days only if:
Products/items purchased online can also be exchanged at any of our MAK Outlets, only if you notify us through the mediums mentioned above within 7 days. Our outlets have the authority to refuse any exchanges if the return process is not followed by the customer.
There are some cases where we will not accept any returns & exchanges. Such cases include, but are not limited to the following:
- Sale items
- Exchange or return request is made outside the specified time frame (after 7 days)
- Product is damaged because of use
- Product has been tampered
- Anything is missing from the package including price tags, labels, original packing, freebies and accessories
MAK does not offer any “refund” or “Money Back Guarantee” on purchased items, except in-case of prepayments where the items are Sold-out or contain any manufacturing defects.
In-case of refund, your payment will be credited directly in your account/credit/debit card within 10 days once the item is returned.
MAK reserves the right to change their “Exchange and Return” policy, without any prior notification.